Job descriptionOur Client is a high profile business who are seeking a passionate and driven Purser Operations Manager to join the team based in Melbourne.

Key Responsibilities

Financial & Administrative Management

Oversee onboard accounting: manage budgets, invoices, onboard cash flow, and onboard expense reconciliations.
Assist with crew travel logistics, leave records, and crew certifications.
Liaise with accountants on expense reconciliations and expense reporting.
Interior & Guest Experience Oversight

Supervise interior department operations including provisioning, inventory control, housekeeping, laundry, and floral presentation.
Oversee guest comfort – distribute amenities, refreshments etc.
Co-ordinate catering, oversee premium service including meals, beverages and custom requests.
Enhance guest experience - curate guest activities and excursions.
Maintain deep knowledge in hospitality standards, including wine and gourmet cuisine, and destination planning.
Anticipate and respond to all guest needs and requirements.
Crew Coordination

Assist with pre-departure briefings covering safety, service standards, schedule specifics and emergency protocols.
Assist with managing crew HR functions: recruitment support, onboarding/offboarding and certification management.
Ensure crew schedules, roles, and training align with operational demands and seasonal itineraries.
Safety

Assist with managing safety and emergency procedures.
Conduct safety checks and assistance with demonstrations of safety equipment and procedures.
Assist with safety drills and support other departments during emergencies, or passenger operations.
 Logistical Support and Communications

Facilitate effective communication between the crew and other departments, as well as external parties such as suppliers and agents.
Ensure smooth logistics for all aspects of the journey and craft operations.
 

 Key Competencies

Previous experience in similar roles highly beneficial (minimum 3 years).
Strong communication skills in liaising with guests, crew, external parties and agents, as well as other departments within the organisation.
Understanding of cultural differences and experience in dealing with a diverse clientele.
Previous experience in hospitality, experience with problem solving and experience with quick and effective resolution of challenges.
High attention to detail and a commitment to enhancing guest experiences.
Experience with managing relationships with external vendors and stakeholders, ensuring quality service and timely deliveries.